FMGEPrep
Master Your FMGE ExamCancellation & Refund Policy
← Back to DashboardLast Updated: February 3, 2026
Cancellation & Refund Policy
Once payment is made for any Pro plan or course access, we generally do not offer refunds unless required by applicable law or explicitly stated at checkout.
Notes:
- Digital goods (course content, notes) are non-refundable once access is granted.
- Refund eligibility is assessed on a case-by-case basis and may require proof of purchase and reason for the request.
Renewal Policy
We may offer renewal discounts to eligible users around the time of their plan expiry. Offer windows and eligibility are subject to change and may not be available at all times.
| Offer Duration | Start | End | Eligible Plans |
|---|---|---|---|
| Renewal window | When available | When available | Existing Pro plans (select plans) |
How to avail:
- Go to the Pro page and select an eligible plan and validity.
- Apply the coupon code RENEW during checkout (if available) and complete the purchase.
Renewal benefits do not reset your previous QBank/Test series progress.
Upgrade Policy
Selected users on certain plans may be eligible to upgrade to other plans. Upgrade availability is limited and subject to eligibility criteria.
- Upgrade availability, pricing, and eligibility may change without notice.
- Once upgraded, the plan may change tier and downgrading back may not be possible.
Failed Transaction
If your payment was deducted but your FMGEPrep plan was not activated, follow the steps below. Acting promptly helps speed resolution.
A. What you can do now
- If you paid via UPI, raise a concern from your UPI app (profile → transaction → raise a concern) or contact your bank.
- Contact your bank’s dispute/chargeback department with transaction details; timelines vary by bank and payment method.
- If required, provide the bank with a written complaint (use bank's prescribed format when available).
B. How FMGEPrep can help
If you have not received a refund from your bank within a reasonable time after raising a dispute, contact us with proof at support@fmgeprep.com. We will investigate and provide a payment failure report when available, but merchant refunds can only be processed if we have received the payment.
Please raise your request promptly after the transaction attempt for faster resolution.
FMGEPrep Support
Email: support@fmgeprep.com
This policy is governed by applicable Indian laws. For bank/process specific timelines please refer to RBI/NPCI guidelines.