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Cancellation & Refund Policy

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Last Updated: 2025-11-26T23:23:04.612Z

Cancellation & Refund Policy

Once payment is made for any Pro plan or course access, we generally do not offer refunds, except as described in our 3-day money-back guarantee where applicable and subject to verification.

Notes:

  • Digital goods (course content, notes) are non-refundable once access is granted.
  • Refund eligibility is assessed on a case-by-case basis and may require proof of purchase and reason for the request.

Renewal Policy

We may offer renewal discounts to eligible users around the time of their plan expiry. Typical offer windows and eligibility are shown below; exact availability and discount amounts are subject to change.

Offer DurationStartEndEligible Plans
Renewal window90 days before expiryUp to 7 days after expiryExisting Pro plans (select plans)

How to avail:

  1. Go to the Pro page and select an eligible plan and validity.
  2. Apply the coupon code RENEW during checkout (if available) and complete the purchase.

The RENEW code is typically valid from 90 days before your plan expiry up to 7 days after expiry. Renewal benefits do not reset your previous QBank/Test series progress.

Upgrade Policy

Selected users on certain plans may be eligible to upgrade to plans with additional video content. Upgrade availability is limited and subject to eligibility criteria.

  • Upgrade may be available after a minimum active period (e.g., 60 days) and when remaining validity meets criteria.
  • Once upgraded (e.g., adding videos), the plan may change tier and downgrading back may not be possible.

Failed Transaction

If your payment was deducted but your FMGEPrep plan was not activated, follow the steps below. Acting promptly helps speed resolution.

A. What you can do now

  • If you paid via UPI, raise a concern from your UPI app (profile → transaction → raise a concern) or contact your bank.
  • Contact your bank’s dispute/chargeback department with transaction details; banks typically process refunds within 5-19 business days depending on the bank.
  • If required, provide the bank with a written complaint (use bank's prescribed format when available).

B. How FMGEPrep can help

If you have not received a refund from your bank within 19 days of the transaction attempt, contact us with proof at support@fmgeprep.com. We will investigate and provide a payment failure report when available, but merchant refunds can only be processed if we have received the payment.

Initiate the above steps within 40 days of the transaction date; requests after this period may not be eligible for support.

FMGEPrep Support

Email: support@fmgeprep.com

This policy is governed by applicable Indian laws. For bank/process specific timelines please refer to RBI/NPCI guidelines.